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- Delivery options: Shipping to an Australian address
- When will my book be dispatched from your warehouse?
- When will my order arrive?
- Tracking delivery
- International orders
- Commitment restrictions
- Issues with your delivery
Christmas Order Cutting-off Dates
Due to increased demand during the Christmas flow, at that place may be some delays in shipment and commitment due to loftier traffic. The table beneath is a guide to our Christmas lodge cut-off dates, however please bank check your "ESTIMATED DELIVERY Date" on all items ordered prior to checkout to ensure you receive your order past 24th December.
| In Stock Titles Next Mean solar day Delivery | To Order Dispatches in four-5 days | To Club Dispatches in 5-fourteen days | To Guild Dispatches in 14-21 days | |
|---|---|---|---|---|
| Social club By 10th December | ORDER By 26th November | Guild BY 21st November | ORDER By 12th Nov | |
| ORDER By 19th Dec | Gild BY 26th Nov | ORDER Past 21st November | ORDER BY 12th Nov |
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Delivery options: Shipping to an Australian address
| Service | Price per social club Commonwealth of australia wide | Delivery fourth dimensionane After dispatch |
|---|---|---|
| Saver Delivery (Tracked) via Australia mail service Items in gild will exist sent every bit presently every bit they arrive in the warehouse. Order may come up in multiple shipments, however you will only exist charged a flat fee. | $7.95 | 2-10 days after all items have arrived in the warehouse |
| Limited Deliveryii (Tracked) via StarTrack Limited3 Items in lodge will be sent via Limited mail as before long equally they arrive in the warehouse. Club may come in multiple shipments, all the same you will merely be charged a flat fee. | $fourteen.95 | 1-2 days after each item has arrived in the warehouse |
1 The expected delivery period afterwards the order has been dispatched via your chosen delivery method.
ii Express is not bachelor on all items.
3 Please note this service does not override the status timeframe "Dispatches in", and that the "Unremarkably Dispatches In" timeframe notwithstanding applies to all orders.
NB All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
When volition my book be dispatched from your warehouse?
Once we receive your order we verify it, complete invoicing and set your item(s) before we dispatch them from our Sydney warehouse.
You will notice that each product page on the Spider web site includes an estimated commitment appointment range for Saver Delivery, every bit well as for Express Delivery if it is available for that product.
This Estimated Delivery date range is a combination of:
- the time to dispatch your order from our warehouse, and
- the time taken to ship your order to you.
In addition to the estimated delivery engagement range, on the product folio you will find how long an item volition take to be dispatched.
| Dispatch time The time it takes to verify the gild, complete invoicing, prepare your particular(s) and dispatch. | Caption The dispatch time will depend on the status of your item(s) at our warehouse. | |
|---|---|---|
| Immediate download | Firsthand download | Digital downloads but |
| Dispatches adjacent business day | Usually dispatches adjacent business day+ | In stock at our warehouse. |
| Dispatches in 4-v business organisation days | Normally dispatches in iv-5 business organisation days+ | Order placed with supplier, estimated inflow time to warehouse is iv-5 business concern days. |
| Dispatches in 5-xiv business days | Unremarkably dispatches in 5-fourteen business days+ | Society placed with supplier, estimated arrival fourth dimension to warehouse is 5-14 business days. |
+ All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
When volition my gild go far?
The Estimate Delivery Date is when your order is expected to make it at your chosen delivery location.
Once you have submitted your gild yous will receive confirmation and status update emails.
- If you order multiple items and they are not all in stock, we volition advise you lot of their anticipated inflow times.
- For items not readily available, we'll provide ongoing estimated transport and delivery time frames.
- In one case your social club has been dispatched from our Sydney warehouse you lot will receive an Club Shipped status e-mail. This volition contain your tracking information
All our estimates are based on business days and assume that shipping and commitment don't occur on holidays and weekends.
Tracking delivery
Saver Delivery: Australia postal service
Australia Post deliveries can be tracked on route with eParcel. You can track your delivery by going to AusPost tracking and entering your tracking number - your Order Shipped email will contain this information for each parcel.
- Delivery with Standard Australia Post usually happens within ii-x business days from time of acceleration. Please be enlightened that the delivery time frame may vary co-ordinate to the area of delivery and due to various reasons, the delivery may accept longer than the original estimated timeframe.
- If you have not received your delivery following the estimated timeframe, we suggest you to contact your local post office outset, as the packet may be there awaiting your collection.
- If you take non received whatsoever information after contact with Australia Post, delight contact usa to confirm that the details for commitment logged with the states are correct. We volition then contact you with the appropriate activity.
Express Delivery via StarTrack Limited
Y'all can track your delivery by going to StartTrack tracking using your consignment number. The consignment number is emailed to you along with the invoice at the time of shipment.
- Please be aware that the delivery time frame may vary co-ordinate to the surface area of delivery - the approximate delivery time is ordinarily betwixt i-2 business days.
- For enquiries regarding the commitment of your lodge, contact Star Track Customer Service on 13 23 45 - and quote the above consignment number.
- If you have non received whatsoever information later on contact with Star Track, please contact us to ostend that the address for delivery logged with u.s.a. are correct. We volition then contact you with the appropriate action.
International commitment
To rails orders sent by DHL, go to DHL tracking
International orders
Deliveries to destinations outside Australia are made by DHL courier, and cannot be made to post office boxes. Charges for international delivery destinations are bachelor below. For international deliveries we volition concord your order until we can send y'all all your items at once.
| Parcel Weight | New Zealand | Hong Kong | U.s. & Canada | United Kingdom |
|---|---|---|---|---|
| Up to 1kg | $xxx | $35 | $xl | $45 |
| i.5kgs | $35 | $45 | $50 | $60 |
| 2kgs | $40 | $50 | $60 | $70 |
| 2.5kgs | $45 | $60 | $70 | $80 |
| 3kgs | $50 | $65 | $75 | $90 |
| 3.5kgs | $55 | $75 | $85 | $100 |
| 4kgs | $threescore | $80 | $95 | $105 |
| 4.5kgs | $65 | $85 | $100 | $115 |
| 5kgs | $70 | $95 | $110 | $125 |
If your order weighs more than than ane.0kg (2.2lb, roughly equivalent to ane or ii paperbacks), we'll let yous know what your commitment accuse will be, and seek your approval before sending your order.
Delight annotation that some countries may charge the recipient duties on the 'import' of parcels from fourth dimension-to-time. As these charges are the responsibility of the recipient, please bank check the customs service in your destination country to come across if charges are applicable.
To track orders sent by DHL, get to DHL tracking
Delivery restrictions
Remote areas: Please annotation that there may exist a surcharge if shipping international orders to a remote expanse. You tin cheque if the delivery address is in a remote area at DHL Remote Expanse Services.
Reshipping: If your order is returned to u.s. by the commitment company due to incorrect or bereft delivery details, y'all will be charged the toll of reshipping the guild. Please note that if the delivery accost is incorrect and the society has been shipped, depending on the delivery selection selected we may non be able to modify the commitment address until the lodge has been returned.
Issues with your delivery
In the event that the courier visitor fails to deliver your order due to invalid address information, they will return the society back to Dymocks Online.
Dymocks Online will do their best to ensure the information you take input is accurate. Nosotros cannot guarantee that your order will arrive at its destination if y'all accept not provided correct address details and equally much information as possible to assist the couriers when delivering e.g. visitor name, level, suite etc.
If your order has not yet been shipped y'all will demand to ship Dymocks Online an electronic mail advising the error and requesting a change in details. If your lodge has a status of "packed" or "shipped" we volition not exist able to guarantee any alter in shipping details.
Unfortunately, you volition exist liable for any costs incurred in return to sender parcels if the data you provided was inaccurate.
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